Frequently asked questions

Free Plan: Generate up to 3 email responses per day. Perfect for trying out Eskra.

Pro Plan: Unlimited email generation. Write and reply to as many emails as you want with no daily limits.

No, we don't allow account sharing. Only one active user can be logged in at a time. If multiple people need access, each person should have their own account. This helps maintain security and ensures your email data stays private.

Go to Settings → Billing and click "Manage Subscription". This opens the Stripe billing portal where you can cancel. Your subscription remains active until the end of your current billing period.

We don't offer refunds for the current billing period. However, you can cancel anytime and won't be charged for the next period. We recommend trying the free plan first to make sure Eskra works for your needs.

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe. We don't store any credit card information on our servers.

Eskra supports Gmail, Outlook/Microsoft 365, and any custom IMAP/SMTP email server. You can connect multiple email accounts from different providers.

Yes! Eskra supports 10 languages: English, Spanish, Portuguese, Italian, Chinese, Japanese, Hindi, German, French, and Russian. You can switch languages in your account settings, and the AI can generate responses in your selected language.

You can train the AI on your business by either using our Flow Map (a guided questionnaire) or by uploading custom training data. The AI learns your tone, products, policies, and how to handle different customer scenarios. This makes responses more accurate and personalized to your business.

Yes! You can choose between ChatGPT (OpenAI), Gemini (Google), DeepSeek, and Claude (Anthropic). Each model has different strengths, and you can switch between them in Settings → AI Model. Try different models to see which works best for your emails.

Yes, Eskra works in mobile browsers. However, for the best experience, we recommend using Eskra on a desktop or laptop computer. The interface is optimized for larger screens where you can manage multiple emails efficiently.

No. Your emails are loaded dynamically when you log in and displayed in your browser. We don't permanently store your emails on our servers. When you log out, your email data is cleared from our systems.

No. You control which emails the AI sees. You load your inbox, select which emails to open, and the AI only processes emails you explicitly interact with. We recommend creating a dedicated folder or label for customer emails if you want to keep personal emails completely separate.

Yes. We're SOC 2 compliant and GDPR ready. All data is encrypted in transit and at rest. We use industry-standard security practices and have been verified by both Google and Microsoft for secure email access. We never sell or share your data with third parties.

Yes. Go to Settings → Security → Delete Account. All your data (account info, connected emails, AI training, sheet connections) is permanently deleted within 24 hours. This cannot be undone.

You can connect Google Sheets to look up customer information and product details automatically. When generating a response, Eskra can reference your sheets to provide accurate information about orders, tracking numbers, customer history, product specs, pricing, and more.

You can connect up to 2 customer sheets and 2 product sheets per email account. This gives you plenty of flexibility to organize your data however works best for your business.

No, Eskra only reads from your Google Sheets. We don't write to or modify your sheets in any way. Your original data always stays intact.

Eskra works best in modern browsers: Chrome, Firefox, Safari, and Edge (latest versions). We recommend keeping your browser updated for the best performance and security.

Slow loading usually happens with large inboxes or slow internet connections. Try filtering to a specific folder or date range to load fewer emails at once. Also make sure you're using a supported browser and have cleared your cache recently.

No, Eskra requires an internet connection to fetch your emails and generate AI responses. All processing happens in real-time through our servers.

Eskra uses advanced language models (ChatGPT, Gemini, DeepSeek, or Claude (Anthropic)) to understand the customer's email and generate appropriate responses. The AI considers your training data, system instructions, connected Google Sheets data, and the email context to create personalized replies.

Yes! Use system instructions to set the AI's tone, style, and behavior. You can make it formal or casual, add specific phrases to use or avoid, and train it on your brand voice. You can also add a signature that's automatically included in responses.

Not unless you tell them. The AI generates responses that read naturally, and you always review and edit before sending. Many businesses use Eskra to draft responses that they personalize before sending. The final email looks like it came from you.

AI accuracy improves significantly when you provide good training data and connect relevant Google Sheets. Always review responses before sending - think of Eskra as a smart assistant that drafts replies for you to approve and refine.

No. Once an email is sent, it cannot be recalled or undone. Always review your responses carefully before clicking send. Check the recipient, content, and any attachments.

Check out our What's New page to see the latest features, improvements, and updates we've released.