Introduction to the Eskra Dashboard
Learn how to navigate your dashboard and manage AI-powered email responses
Updated 1 day ago
Welcome to Eskra
When you first create your account, you'll see a clean, blank dashboard. The first step is connecting your email account - once connected, Eskra transforms into a powerful email management interface where you can view, respond to, and manage all your customer emails in one place.
🎉 New to Eskra? Start by connecting your first email account to unlock the full dashboard experience.
Understanding Your Dashboard
Once you connect your email, the Eskra dashboard becomes your central hub for managing customer emails. The interface is organized into three key areas that work seamlessly together:
Your Connected Accounts
On the left sidebar, you'll see all your connected email accounts. For each account, you can switch between viewing your Inbox or Sent emails. You can connect multiple accounts and easily switch between them. Click "+ ADD ACCOUNT" at the bottom to connect additional email accounts.
Email List
The center shows your email messages from the selected inbox or sent folder. Each email displays the sender, subject line, preview text, and timestamp. Simply click on any email to view its full content on the right. The list updates in real-time as new emails arrive.
Email Details & Reply
When you select an email, its full content appears here. This is where you'll compose your AI-powered replies - you'll find the reply composer at the bottom with AI generation tools, rich text formatting, and the send button.
Generating AI Replies
The most powerful feature of Eskra is the AI reply generation. Here's how to use it:
Add Notes (Optional)
At the top of the reply composer, you'll see an "Add notes..." text area. This is where you can add specific instructions or context for the AI. For example, you might add "mention our 30-day return policy" or "offer a 10% discount". These notes guide the AI to generate a more personalized response.
Generate Reply Button
Click the "Get ChatGPT Reply" button (or "Get Gemini Reply" / "Get Deepseek Reply" depending on your AI preference in settings). The AI will analyze the incoming email, consider any notes you've added, and generate a professional, contextual response in seconds. The generated reply appears in the rich text editor below.
Edit & Send
Once the AI generates a reply, you can edit it using the rich text formatting tools - add bold text, lists, links, attachments, and more. When you're satisfied with the response, select your signature from the dropdown and click the blue "Send" button.
✨ You have full control - the AI generates suggestions, but you always review and approve before sending.
Your Typical Workflow
Here's a simple workflow to follow when managing emails in Eskra:
- Select an email account and inbox from Panel 1
- Click on an email from the list in Panel 2 to view it
- Read the email content in Panel 3
- Add any specific notes or instructions in the "Add notes..." area
- Click "Get ChatGPT Reply" to generate an AI response
- Review, edit if needed, select your signature, and send!
Next Steps
Now that you understand the dashboard layout, explore the Settings to customize your AI preferences, add customer data through Sheets, create Sticky Notes for common responses, and configure your email signatures. Each of these features will help you respond to emails faster and more effectively.