Managing your subscription and billing
View charges, update payment methods, and manage your subscription
Updated December 2025
Accessing your billing settings
All billing and subscription management is handled through Stripe, our secure payment processor. To access your billing settings:
- Navigate to Settings → Billing in your Eskra dashboard
- You'll see your recent charges and subscription status
- Click Manage Subscription to open the Stripe portal
What you can do in the billing portal
The Stripe billing portal allows you to manage all aspects of your subscription:
- View billing history: See all past invoices and charges
- Download invoices: Get PDF copies of your receipts
- Update payment method: Change your credit card or payment details
- Update billing address: Change your billing information
- Cancel subscription: End your subscription at any time
- Upgrade or downgrade: Switch between plan tiers
Viewing recent charges
Your recent billing activity is displayed directly in the Eskra dashboard under Settings → Billing. This shows:
- Your current subscription plan
- Next billing date
- Recent charges and payment history
- Current payment method (last 4 digits)
Updating your payment method
To update your credit card or payment information:
- Go to Settings → Billing
- Click Manage Subscription
- In the Stripe portal, select Update payment method
- Enter your new payment details
- Click Save to update
Note: Your new payment method will be used for all future charges.
Downloading invoices
To download invoices for your records:
- Go to Settings → Billing
- Click Manage Subscription
- In the Stripe portal, select Invoice history
- Click the download icon next to any invoice
- Your invoice will download as a PDF
Canceling your subscription
To cancel your Eskra subscription:
- Go to Settings → Billing
- Click Manage Subscription
- In the Stripe portal, click Cancel subscription
- Confirm the cancellation
- Your subscription will remain active until the end of your current billing period
Note: After cancellation, you can still access Eskra until your paid period ends. You won't be charged again unless you resubscribe.
Reactivating a canceled subscription
If you've canceled your subscription and want to reactivate it:
- Go to Settings → Billing
- Click Manage Subscription
- In the Stripe portal, click Renew subscription
- Confirm the renewal
Note: You can only reactivate before your current period ends. After that, you'll need to subscribe again.
Payment failed or past due
If your payment fails, we'll send you an email notification. To resolve payment issues:
- Check your email for payment failure notifications
- Update your payment method in the billing portal
- Stripe will automatically retry the charge
Warning: If payment continues to fail, your subscription may be suspended. Update your payment method as soon as possible to avoid service interruption.